Privacy Policy

The information handled by an online casino can vary depending on how you use the website, the services available to you and the information required to meet operational, security and legal responsibilities. Fair Go Casino may collect information you provide directly, information created when you use your account and technical information received from your device or browser.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, username, contact details and account preferences. We may also keep records of your requests, conversations with support and other information you choose to provide. This information helps us create and operate your account, communicate with you and provide relevant assistance.

Identity and verification information

To verify identity, eligibility and account activity, we may request or receive identification information and verification documents. These may include documents or details used to confirm who you are, your age, your location or other account information. Verification checks help protect players, prevent unauthorised access, support responsible operation and identify suspected fraud, money laundering or other prohibited activity.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed through payment providers or financial service partners. We may receive transaction references, payment status and related information needed to complete a transaction, investigate an issue, maintain accurate records and meet applicable obligations. Payment providers may handle information under their own privacy policies.

Device, usage and cookie data

When you visit or use the website, we may collect technical and usage information such as your IP address, browser type, operating system, device details, language settings, pages viewed, access times, general location indicators and information about how you interact with the website. We may also use cookies and similar technologies to keep the website working, remember preferences, support security, understand traffic and improve the user experience.

Personal information should only be used for appropriate purposes connected with operating the website and providing casino services. Depending on the circumstances, Fair Go Casino may use information for the following purposes:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing casino services, account features and customer support.
• Confirming identity, age, eligibility and account ownership.
• Conducting security, anti-fraud, risk and transaction monitoring checks.
• Detecting, preventing and investigating suspicious, unlawful or prohibited activity.
• Meeting legal, regulatory, financial, accounting and record-keeping obligations.
• Managing responsible gambling measures and responding to player safety requests where relevant.
• Sending service messages about your account, transactions, security or changes to the website.
• Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
• Understanding website use, fixing technical problems and improving website performance, content and security.
• Protecting the rights, property and safety of players, the website and relevant service providers.

We may combine information from different sources when this is reasonably necessary for these purposes. For example, account information may be considered alongside verification, transaction, device or support records to protect an account and assess unusual activity. We do not ask players to provide information that is unrelated to the operation of the website unless there is a clear reason to do so.

Cookies

Cookies are small files or similar technologies stored on your device when you visit a website. Some cookies are necessary for account access, navigation, security and core website functions. Other cookies may help remember preferences, measure website use or support relevant communications. You can manage or restrict cookies through your browser settings. If you block or remove certain cookies, some website features may not work as intended, and your preferences may need to be set again.

When information may be shared

Information may be shared where it is reasonably required to provide services, protect the website or meet an obligation. This may include sharing relevant information with payment and identity verification providers, technology and hosting providers, customer support tools, security and fraud prevention services, professional advisers, and competent authorities where disclosure is required or permitted. Service providers are expected to handle information appropriately and only for relevant purposes.

Information may also be shared when necessary to enforce the Terms and Conditions, investigate suspected misuse, respond to a legal request, protect a person from harm or protect the rights and security of Fair Go Casino and its players. We do not intend to sell personal information as a product to unrelated third parties. Where information is transferred or accessed across borders, appropriate steps should be taken to support its secure handling.

Security

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication, monitoring and secure handling procedures. No website, internet connection or electronic storage system can be guaranteed to be completely secure. Players should keep passwords and verification codes confidential and contact support promptly if they believe an account has been compromised.

Retention

Information is generally kept only for as long as it is needed for the purposes described in this policy, to resolve disputes, protect the website, maintain business records or meet legal and operational requirements. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Subject to applicable requirements and reasonable identity checks, you may have rights relating to the personal information we hold about you. These rights can vary depending on the circumstances, the type of information involved and any legal obligations that apply. We will consider privacy requests fairly and may need to ask for additional information to confirm that the request relates to the correct account.

Making a data request

To exercise your privacy rights, contact support@fairgocasino-online.top. In your message, explain what you are requesting and include enough information for us to identify your account safely. You may ask to:

• Access the personal information we hold about you and receive an explanation of how it is used.
• Correct or update information that is inaccurate, incomplete or no longer current.
• Request deletion of your personal information where it is no longer needed or where deletion is otherwise available.
• Withdraw consent to marketing communications at any time, where marketing is based on consent.
• Ask questions about the handling, sharing or security of your personal information.

Withdrawing marketing consent will not necessarily stop service communications that are needed to operate your account, process transactions, provide security notices or meet legal responsibilities. You may also be able to unsubscribe from marketing messages by using the option provided in the message. Even where you request deletion, some information may need to be retained for a period required by law, for security, dispute resolution or other legitimate purposes.

Policy updates

This Privacy Policy may be updated when our services, technology, processes or legal responsibilities change. The current version will be made available on the website. Players should review the policy from time to time so they understand how information may be handled. If a change is significant, additional notice may be provided where appropriate.

If you have a privacy question, wish to exercise access, correction or deletion rights, or want to withdraw consent to marketing, please contact support@fairgocasino-online.top.