Terms & Conditions

These Terms & Conditions form an agreement between you and Fair Go Casino regarding your use of the website, account services, games, promotions and related features. By accessing the website or using any service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.

Fair Go Casino may update these Terms & Conditions from time to time. Changes may be made to reflect legal requirements, changes to services, security improvements or operational needs. The updated version will apply when it is published on the website, unless a later effective date is stated. You should review this page regularly. Continuing to use the website after an update means that you accept the revised terms.

You are responsible for making sure that your use of Fair Go Casino is lawful in Australia and in the place where you are located. Gambling laws and requirements may differ between Australian states and territories. Nothing on the website removes your obligation to comply with applicable laws.

Eligibility and account registration

You must be at least 18 years old to use gambling services. You must also be legally permitted to participate in online gambling from your location. Fair Go Casino may require you to provide accurate personal information and complete identity, age, location or other verification checks before allowing access to some or all services.

• You must provide information that is complete, current and accurate.
• You must keep your account details updated when your circumstances change.
• You may only create and use an account for yourself.
• You must not open an account on behalf of another person or allow another person to use your account.
• You must keep your login details private and notify Fair Go Casino if you suspect unauthorised access.
• You must not use the website if you are self-excluded, restricted or otherwise prohibited from gambling.

Fair Go Casino may suspend or close an account where information cannot be verified, where the account appears to be operated by another person, where there is a suspected breach of these terms, or where required for legal, compliance, security or responsible gambling reasons.

You should only deposit funds that you can afford to lose. Before making a deposit, check that the payment method is available to you and that the transaction is authorised by the payment provider. You must not use funds obtained unlawfully, a payment method belonging to another person, or any method that you are not permitted to use.

Available payment methods, minimum or maximum amounts, processing requirements and verification steps may vary. Information shown during the deposit or withdrawal process forms part of the applicable transaction requirements. A transaction may be delayed, declined, reversed or subject to further checks where this is necessary for security, fraud prevention, responsible gambling or legal compliance.

You remain responsible for checking transaction details before confirming a payment. Fair Go Casino is not responsible for fees, delays or restrictions applied by a bank, card issuer, payment provider, telecommunications provider or other third party. You should contact the relevant provider about issues that arise outside the Fair Go Casino service.

Withdrawals may require identity, payment method or source-of-funds verification. Where permitted, withdrawals may be returned to the original payment method or handled through another approved method. Fair Go Casino may cancel or hold a transaction where there is a security concern, a suspected breach, incomplete verification or a legal requirement.

Game results and technical interruptions

Game outcomes are determined by the relevant game system and are not guaranteed. Past results, displayed information or personal strategies do not predict future results. If a game is interrupted by a technical fault, connection problem, system error or similar event, the result may be reviewed and handled in accordance with applicable rules and technical records.

You must not exploit errors, vulnerabilities or unintended features. You must not use automated tools, bots, scripts, software or other methods designed to interfere with the website, gain an unfair advantage or avoid normal account and game controls.

Promotions, offers and bonuses may be subject to separate promotional terms. Those terms will explain eligibility, qualifying activity, expiry dates, restrictions and any applicable playthrough or withdrawal conditions. If there is a conflict between a promotion-specific term and these general terms, the promotion-specific term will apply to that promotion.

Promotions are not an entitlement and may be withdrawn, amended or refused where allowed by law. Fair Go Casino may limit participation or remove promotional benefits where it reasonably believes that a promotion has been misused, accessed incorrectly or claimed in breach of the relevant conditions.

You may use the website only for its intended purpose. Your use must not disrupt the service, compromise security, infringe another person’s rights or break any applicable law. Prohibited conduct includes attempting to access another person’s account, introducing harmful code, scraping or copying restricted content, interfering with game systems, disguising your location, or using the website to facilitate fraud, money laundering or other unlawful activity.

• Do not provide false, misleading or fraudulent information.
• Do not use offensive, threatening or abusive conduct towards staff or other users.
• Do not publish or transmit material that is unlawful, harmful, defamatory or invasive of privacy.
• Do not attempt to bypass account, location, age or responsible gambling controls.
• Do not reproduce, modify, distribute or commercially exploit website content without permission.

Website text, graphics, logos, software, game interfaces and other materials may belong to Fair Go Casino or its licensors. Your use of the website does not give you ownership of this material. You may view and use it only for personal, lawful and non-commercial purposes in connection with the services.

Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties. Set a budget before you play and never gamble with money needed for essentials. Avoid gambling when you are distressed, under the influence of alcohol or drugs, or trying to recover previous losses. Chasing losses can lead to harm.

Responsible gambling tools and support options may be available through the website. These may include deposit or spending controls, activity information, time reminders, breaks and self-exclusion. Use the available controls as soon as you feel that gambling is becoming difficult to manage. If you are concerned about your gambling, seek independent support from an appropriate Australian counselling or support service.

Fair Go Casino may apply safeguards or restrictions where activity indicates a potential risk, where a person requests assistance, or where action is required by law or responsible gambling obligations. Controls may affect deposits, gameplay, promotions, account access or withdrawals.

Privacy and verification

Personal information is handled in accordance with the Fair Go Casino Privacy Policy. Information may be collected and used to operate the website, process transactions, verify identity and age, protect accounts, meet legal obligations, prevent fraud and support responsible gambling. You should read the Privacy Policy for further information about collection, use, disclosure, storage and access to personal information.

Suspension and closure

You may request the closure of your account through the available account or support process. Fair Go Casino may suspend, restrict or close an account where permitted or required by law, including for suspected fraud, security concerns, responsible gambling reasons, inaccurate information, non-compliance or inactivity. Closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes or unlawful conduct.

Fair Go Casino aims to provide a reliable service but does not guarantee that the website will always be available, uninterrupted, error-free or compatible with every device or connection. Access may be affected by maintenance, network problems, technical faults, third-party services or circumstances outside reasonable control.

To the extent permitted by law, Fair Go Casino is not responsible for losses arising from misuse of an account, incorrect information, unauthorised access caused by a failure to protect login details, interruptions beyond reasonable control, third-party payment services or unlawful activity by a user. Nothing in these terms excludes, restricts or modifies any right or guarantee that cannot lawfully be excluded, restricted or modified under Australian consumer law.

If you have a question or complaint, use the support or contact process made available on the website. Provide enough information for the matter to be reviewed, including relevant account information and transaction details where appropriate. Do not send passwords or other sensitive security information in a complaint. Fair Go Casino may request further information to investigate the matter.

These terms are intended to operate subject to applicable Australian law. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. A failure to enforce a provision immediately does not mean that the provision has been waived.

For questions about these Terms & Conditions, account use, payments, privacy or responsible gambling, please refer to the relevant information and support options available on the Fair Go Casino website.