Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other uncertain outcomes, so previous results do not predict future results. A winning session does not mean that another win is due, and a losing session cannot be corrected by continuing to play. Always make decisions based on your personal circumstances rather than on the expectation of a particular result.

Before you start, decide how much money and time you are comfortable spending. Treat this amount as an entertainment cost. Once your budget or time limit has been reached, stop playing, even if you feel you are close to winning or recovering a loss. Do not increase your stake simply because you have lost, and do not use gambling to pay bills, manage debt or cover everyday expenses.

Safer gambling habits

• Only gamble with disposable income after essential expenses have been paid.
• Set a spending limit before playing and keep to it.
• Set a time limit and take regular breaks away from gambling.
• Never chase losses or borrow money to gamble.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Keep gambling separate from financial responsibilities and household budgets.
• Do not assume that a game is more likely to pay because it has not paid recently.
• Check your account activity regularly so your spending remains clear.
• Talk openly with someone you trust if gambling is becoming difficult to manage.
• Remember that you can stop gambling at any time.

Gambling should never interfere with work, study, relationships, health, sleep or other activities you value. If it is becoming a priority over these parts of your life, consider taking a break and seeking independent support.

Gambling harm can affect anyone, regardless of age, income, experience or background. It may develop gradually, and a person may not recognise the change at first. Concern is not limited to the amount of money spent. The time, attention and emotional energy devoted to gambling can also be important signs.

You may wish to reconsider your gambling if you find yourself thinking about it frequently, increasing your stakes to feel the same excitement, or gambling for longer than planned. Other warning signs include feeling restless or irritable when trying to stop, hiding gambling activity, missing work or social commitments, or feeling that gambling is affecting your relationships.

• You gamble with money intended for rent, bills, food or other essentials.
• You borrow money, sell possessions or seek credit to continue gambling.
• You return to gambling to try to win back money you have lost.
• You feel anxious, guilty, ashamed or distressed about your gambling.
• You minimise or conceal the amount of time or money you spend.
• You neglect family, friends, work, study or personal responsibilities.
• You have tried to cut down or stop but have not been able to do so.
• Other people have expressed concern about your gambling.
• Gambling is affecting your sleep, mood, concentration or general wellbeing.

If any of these signs feel familiar, stop and consider seeking support. You do not need to wait for a crisis before asking for help. Speaking with a qualified gambling counsellor, health professional or trusted person can help you understand what is happening and identify practical next steps. Support is also available for family members and friends who are affected by another person's gambling.

If you are in immediate danger

If gambling has contributed to thoughts of self-harm, suicide, violence or another immediate safety concern, stop gambling and seek urgent help through appropriate emergency or crisis services in Australia. Your safety comes first. Gambling support services and health professionals can also help you access ongoing assistance.

Account controls can help you manage your gambling before it becomes difficult. Depending on the features available to you, you may be able to set deposit, spending or loss limits, establish a session reminder, request a temporary time-out or close your account. These tools are most effective when selected before you begin playing.

A limit is a personal boundary, not a target. Choose an amount that fits comfortably within your entertainment budget and does not affect essential costs. Once a limit has been reached, do not try to work around it by changing your budget or using another payment method. If you are finding it difficult to stay within a limit, consider a longer break or account closure instead.

Taking a break or closing your account

You can choose to stop gambling for a period of time or permanently. A temporary break may be useful if you want to step away, review your habits or focus on other priorities. If you believe gambling is causing harm, permanent account closure and professional support may be more appropriate than simply reducing your spending.

To request an available account restriction, time-out or closure option, use the account support process provided on the website. We may need to verify your request and apply relevant account procedures. Do not create or use another account to bypass a restriction. If you have asked to stop gambling, avoid returning to play until you are confident that doing so is safe for you.

Protecting young people and other vulnerable people

Online gambling is intended for adults who meet the applicable legal requirements. Do not allow anyone under the legal gambling age to access your account, payment methods or devices for gambling. Keep login details private, use suitable device security and log out when you are finished. Parents and carers may also wish to use device controls and monitor access to gambling websites.

If you are worried about your gambling, independent help is available across Australia. Gambling Help Online and state or territory gambling support services provide information, counselling and practical assistance. You can also speak with your general practitioner, a mental health professional or a financial counsellor. These services can help you create a plan, manage urges, address financial concerns and rebuild routines affected by gambling.

Support is confidential and may be available online, by phone or in person, depending on the service and your location. You can seek advice for yourself or for someone close to you. If you are supporting another person, avoid taking on debt or repeatedly covering gambling losses. A qualified adviser can help you set appropriate boundaries and protect your own wellbeing.

Our approach

Fair Go Casino aims to provide information and account features that encourage informed and responsible play. We may monitor account activity for signs that a customer could be experiencing gambling harm and may contact customers where appropriate. Any communication about safer gambling is intended to support informed choices and does not encourage continued play.

Responsible gambling is a shared responsibility. We encourage you to review your habits regularly, use available controls and ask for help early if gambling no longer feels enjoyable or manageable. No promotional offer, game result or potential win should take priority over your financial security, health or relationships.